FAQ

Here are answers to the questions most often asked by our investors and participants in the partnership program. If there is no one for which you would like to receive an answer, you can ask his technical support representative. The answer will be provided as quickly as possible.

General questions

what is ELIRTEX ?

ELIRTEX is a platform developed by specialists of ELIRTEX  LIMITED to attract capital through the online investment. Our main objective is to obtain optimal performance in a shortest period time, limiting the possible financial risks.

ELIRTEX LIMITED has been managing investment portfolio since 2007 and in the spring of 2018 we have established an online platform for individual investors. This change has allowed us to expand our operations and to provide people around the world the opportunity to receive passive incomes.

ELIRTEX LIMITED operates under the strict compliance of the United Kingdom's law. You can learn the legal information on the website “United Kingdom Company House Authority.”

The United kingdom’s register number is 11426110

Main office address: 22 Old Kent Road, London, United Kingdom, SE1 5UU.

You can see the registry documents by clicking the following link:

https://beta.companieshouse.gov.uk/company/11426110

The company has proved its value in Europe and almost immediately began to enjoy great confidence. the great demand of our services, particularly in our asiatic colleagues, took the opening of the branch office of ELIRTEX in Hong Kong.

You can find more detailed legal information about the company registration of the company in Hong Kong in the website of the business registres ICRIS CSC Companies Registry, The Government of the Hong Kong Special Administrative Region.

Main Office address: UNIT 1411, 14 / FLOOR, COSCO TOWER, 183 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG

What are the income sources of ELIRTEX ?

We insure the correct relationship between both parties, on the one hand we help the investors to increase their capital, on the other hand, to the newly created companies to obtain finance support to their development and external opinion of how promote their product or service. The fundamental difference between ELIRTEX LIMITED and the other risk capital and investment funds companies is the own experience of our team and the personal participation on each project. Therefore, we are always ready to support projects where we can apply our long term experience.

The specialists of our corporation have developed a series of pre-selection criteria that allow the partners of ELIRTEX to invest in the system in an effective way, minimizing the risks. All our investors receive a stable profit in the most convenient way for them.

How to become a member of Elirtex ?

You only need to register if you want to become an ELIRTEX member. The registration will take a few minutes. Right after, you can use all the services of the platform and get profits in the collective investment market.

By accepting the terms of the user's agreement during the registration process, you confirm that the fact of working with this website does not contradict the legislation of the state of which you are a citizen and you also confirm that you are of legal age.

CAN I CREATE MORE THAN ONE ACCOUNT IN ELIRTEX?

No, it is not allowed. An user has the right to create only one account, however the amount of deposits that can be created in an account is unlimited.

IS IT POSSIBLE TO MAKE CHANGES OR ADD NEW INFORMATION TO THE PERSONAL ACCOUNT?

You can see in the "Settings" section of your account all the information that can be modified.

We would like to emphasize the fact that you need a code card to make changes the settings in your back office. If you wish to change your personal information, payment details, email address and other security settings, it will only be possible through the use of a code card, which is issued during the full account registration process.

This is done in order to protect the account and the financial resources of the investor in case a third party obtains access to the profile.

Attention! If you lose your code card, you can request a re-issue in the personal account settings. The waiting time for issuing the card is seven days. During the period of restoration of the code card, access to data modification and withdrawal of funds is temporarily suspended.

HOW TO OBTAIN THE CODE CARD? WHAT DO I NEED IT FOR?

This card is created during the account registration. It is a table with numbers. It should be stored in electronic format or printed. The printing is ideal.

ELIRTEX website system will request to enter a certain card code each time you wish to withdraw funds or change personal data.

Therefore, you confirm the fact that the withdrawal of funds or the change of personal data is carried out by the owner of the account.

Attention! If you lose your code card, you can request a re-issue in the personal account settings. The delay for issuance of the card is seven days. During the period of restoration of the code card, access to data modification is temporarily suspended.

I FORGOT THE PASSWORD. WHAT I CAN DO?

If you have forgotten your password, you can restore it using the option "Password recovery". Enter your email address you used when registering, click on the "Send link to email" button and get detailed instructions on password recovery. If you do not receive the email, you should contact the technical support department or report the problem to an online consultant.

I HAVE PROBLEMS WITH THE REGISTRATION. WHY?

As a general rule, such problems occur due to browser errors. Try to register again after a while. If it does not help, clear the browser cache and try to log in again. If you still can not access the account, contact the consultant on the website to resolve the problem.

WHAT IS THE LEVEL OF PROTECTION OF MY PERSONAL DATA ON THE WEBSITE?

We take different security measures to protect the website and your personal data. The website is protected from DDOS attacks. The information transmitted passes the SSL encryption.

We also use the script and security certificates, properly created, in the network. The servers on which the ELIRTEX platform is located are located on several continents.

I did not pass the registration link within 24 hours. What to do?

If you have not completed the registration within 24 hours, you can receive a confirmation email again. Enter the back office settings and press "Send new email" near the email field. Or, click "Restore password" when you sign in to your account.

For what purpose is a code card created?

The code card is issued at registration and serves as a tool for changing and protecting your account and financial resources in case a third party gets access to the profile.